Welcome to Clarks Store’s FAQ section! We’re dedicated to providing you with stylish, comfortable footwear and a seamless shopping experience. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Information

What types of shoes does Clarks Store offer?
We specialize in six main categories of premium footwear:
  • Boots – Perfect for various occasions and weather conditions
  • Hiking Shoes – Reliable footwear for your outdoor adventures
  • Loafers – Comfortable office and casual wear
  • Oxfords – Timeless formal shoes
  • Sneakers – Trendy everyday footwear
  • Athletic Shoes – Performance-ready sports footwear
What makes Clarks Store shoes unique?
Our footwear combines style, comfort, and value in every pair. We focus on:
  • Premium quality materials and construction
  • Comfort-focused designs for all-day wear
  • Timeless styles that remain fashionable
  • Careful inspection of every pair before shipping

Shipping & Delivery

How long does order processing take?
All orders are processed within 1-2 business days after payment confirmation. We carefully inspect each pair to ensure it meets our quality standards before shipping.
What shipping options are available?
We offer two reliable shipping methods:
  • Standard Shipping – $12.95 via DHL or FedEx (10-15 business days delivery after shipping)
  • Free Shipping – Available on all orders over $50 via EMS (15-25 business days delivery after shipping)
Do you ship internationally?
Yes! We proudly serve customers worldwide through our global shipping network. However, we currently cannot ship to some remote areas and parts of Asia.
Will I receive tracking information?
Absolutely! Once your order ships, we’ll send you tracking information via email so you can monitor your package’s journey every step of the way.

Returns & Exchanges

What is your return policy?
We stand behind the quality of every pair and offer returns within 15 days of receipt. If you’re not completely satisfied with your purchase, you can return the items for a refund.
What condition must returned items be in?
Returned items must be in their original condition, unworn, and with all original packaging and tags attached.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 5-7 business days. The timing of when the funds appear in your account depends on your payment method and financial institution.

Payment & Account

What payment methods do you accept?
We accept the following payment methods for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track your orders, save your preferences, and enjoy faster checkout in the future.

Order Management

Can I modify or cancel my order after placing it?
Order modifications or cancellations are possible only if we haven’t started processing your order. Please contact us immediately at [email protected] if you need to make changes.
What should I do if I receive a damaged or incorrect item?
We’re sorry to hear that! Please contact our customer service team at [email protected] within 48 hours of receipt, and we’ll promptly resolve the issue for you.
How can I check my order status?
You’ll receive email updates at each stage of your order. For specific inquiries, please email us at [email protected] with your order number.

Still Have Questions?

Our customer service team is here to help! Contact us at:

Email: [email protected]

Address: 644 Bassell Avenue, STRONG CITY, US 66869

We’re committed to ensuring your Clarks Store experience is exceptional from browsing to delivery and beyond.