Privacy Policy

Last Updated: January 1, 2025

1. Information We Collect

We collect information that helps us provide you with exceptional service and a personalized shopping experience:

Personal Information

• Contact Details: Name, email address, shipping address, and phone number
• Payment Information: Credit card details (Visa, MasterCard, JCB), PayPal account information
• Account Information: Username, password, and purchase history
• Communication Records: Correspondence with our customer service team

Automatically Collected Information

• Device Information: IP address, browser type, device type, and operating system
• Browsing Data: Pages visited, time spent on site, and referring website
• Location Data: General geographic location for currency and shipping purposes

2. How We Use Your Information

Your information helps us deliver the premium shopping experience Clarks Store is known for:

• Order Processing: To process your purchases of Boots, Hiking shoes, Loafers, Oxfords, Sneakers & Athletic Shoes
• Customer Service: To provide prompt assistance and support through our dedicated team
• Personalization: To recommend footwear that matches your style preferences
• Security: To protect against fraud and unauthorized transactions
• Marketing: To inform you about new collections, promotions, and Black Friday specials (with your consent)
• Website Improvement: To enhance your browsing and shopping experience

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: Secure payment partners like PayPal and credit card companies to complete transactions
• Shipping Providers: Logistics partners to deliver your footwear worldwide
• Legal Compliance: When required by law or to protect our rights and safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, reflecting our commitment to premium service:

• Secure Storage: All data is stored on encrypted servers with limited access
• SSL Encryption: 256-bit SSL technology protects all transmitted data
• Payment Security: We never store complete payment details on our servers
• Global Standards: We implement industry-standard security measures compliant with international regulations
• Data Retention: We retain personal information only as long as necessary for business purposes or as required by law

5. Your Rights and Choices

As a valued Clarks Store customer, you have the right to:

• Access: Request a copy of your personal information we hold
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data, subject to legal requirements
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a machine-readable format
• Restriction: Limit how we use your personal information

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout
• Analytical Cookies: Help us understand how customers use our site
• Marketing Cookies: Enable personalized advertising and promotions (with your consent)
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser. Note that disabling cookies may affect website functionality.

7. International Data Transfers

As a global footwear retailer serving customers worldwide (excluding some remote areas), your data may be transferred internationally. We ensure all transfers comply with applicable data protection laws and provide adequate safeguards.

8. Children’s Privacy

Clarks Store does not knowingly collect information from children under 16. Our products and services are directed to individuals who are at least 16 years old.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices. The updated version will be posted on our website with a revised “Last Updated” date.

10. Contact Us

Thank you for trusting Clarks Store with your footwear needs and personal information. We are dedicated to protecting your privacy while providing you with the highest quality shopping experience.