Our Commitment to Your Satisfaction
At Clarks Store, we take pride in offering premium footwear that combines exceptional quality with timeless style. We understand that finding the perfect fit is essential, which is why we’ve created a straightforward returns and exchanges process. Whether you’ve purchased our signature Boots, durable Hiking shoes, classic Loafers, sophisticated Oxfords, or comfortable Sneakers & Athletic Shoes, we’re committed to ensuring your complete satisfaction.
Return & Exchange Window
We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your footwear meets your expectations for comfort, style, and quality.
Return & Exchange Process
Follow these simple steps to initiate your return or exchange:
Contact Our Team
Email us at [email protected] with your order number and the items you wish to return or exchange. Use the template below to ensure we have all necessary information.
Receive Instructions
Within 24 hours, we’ll email you a return authorization number and detailed shipping instructions, including the appropriate return address based on your location.
Package Your Items
Place the unworn footwear in its original packaging with all tags attached. Include the original receipt or order confirmation.
Ship Your Return
Ship the package using a trackable shipping method. We recommend retaining your shipping receipt until the return process is complete.
Return Request Template
Copy and paste the template below into your email to [email protected]:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Clarks Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date of purchase]
Items to Return/Exchange:
- Product: [Product name, e.g., Leather Oxfords]
- Size: [Size]
- Color: [Color]
- Quantity: [Number of items]
- Reason: [Fit issues, wrong size, etc.]
For exchanges, please specify:
- Desired replacement product: [Product name]
- Desired size: [Size]
- Desired color: [Color]
Please provide instructions for completing this process.
Thank you,
[Your Full Name] [Your Phone Number]Refund Information
Once we receive and inspect your returned items:
- Processing Time: Refunds are processed within 3-5 business days after we receive your return
- Refund Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Timing: Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error
Exchange Information
For exchanges:
- We’ll ship your replacement item once we receive your return
- Exchanges are subject to product availability
- If the item you’re exchanging for costs more, we’ll invoice you for the difference
- If the item costs less, we’ll refund the difference to your original payment method
Non-Returnable Items
To ensure the quality and hygiene of our footwear, we cannot accept returns for:
- Items showing signs of wear
- Footwear without original tags or packaging
- Personalized or custom-made products
- Items purchased from unauthorized retailers
All returned items must be in original condition with no signs of wear and in their original packaging.
International Returns
As we serve customers worldwide (excluding some remote areas in Asia), international returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
Business Address: 644 Bassell Avenue, STRONG CITY, US 66869
We appreciate your trust in Clarks Store and are committed to ensuring your complete satisfaction with our premium footwear collection.