Our Commitment to Your Satisfaction
At Clarks Store, we take pride in offering premium footwear that combines exceptional quality with timeless style. We understand that finding the perfect fit is essential, which is why we’ve created straightforward shipping and returns processes. Whether you’ve purchased our signature Boots, durable Hiking shoes, classic Loafers, sophisticated Oxfords, or comfortable Sneakers & Athletic Shoes, we’re committed to ensuring your complete satisfaction.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Timeframes
| Shipping Method | Delivery Time | Cost | Carrier |
|---|---|---|---|
| Standard Shipping | 10-15 business days after shipment | $12.95 | DHL or FedEx |
| Free Shipping | 15-25 business days after shipment | FREE (orders over $50) | EMS |
International Shipping
We proudly serve customers worldwide (excluding some remote areas in Asia). International orders are subject to customs duties and import taxes, which are the responsibility of the customer.
Returns & Exchanges Policy
Return & Exchange Window
We gladly accept returns and exchanges within 15 days from the date you receive your order. This gives you ample time to ensure your footwear meets your expectations for comfort, style, and quality.
Return & Exchange Process
Email us at [email protected] with your order number and the items you wish to return or exchange. Use the template below to ensure we have all necessary information.
Within 24 hours, we’ll email you a return authorization number and detailed shipping instructions, including the appropriate return address based on your location.
Place the unworn footwear in its original packaging with all tags attached. Include the original receipt or order confirmation.
Ship the package using a trackable shipping method. We recommend retaining your shipping receipt until the return process is complete.
Return Request Email Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Content:
Dear Clarks Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date of purchase]
Items to Return/Exchange:
Product: [Product name, e.g., Leather Oxfords]
Size: [Size]
Color: [Color]
Quantity: [Number of items]
Reason: [Fit issues, wrong size, etc.]
For exchanges, please specify:
Desired replacement product: [Product name]
Desired size: [Size]
Desired color: [Color]
Please provide instructions for completing this process.
Thank you,
[Your Full Name] [Your Phone Number]Refund Information
| Aspect | Details |
|---|---|
| Processing Time | Refunds are processed within 3-5 business days after we receive your return |
| Refund Method | Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal) |
| Timing | Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement |
| Shipping Costs | Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error |
Exchange Information
- We’ll ship your replacement item once we receive your return
- Exchanges are subject to product availability
- If the item you’re exchanging for costs more, we’ll invoice you for the difference
- If the item costs less, we’ll refund the difference to your original payment method
Non-Returnable Items
To ensure the quality and hygiene of our footwear, we cannot accept returns for:
- Items showing signs of wear
- Footwear without original tags or packaging
- Personalized or custom-made products
- Items purchased from unauthorized retailers
Important: All returned items must be in original condition with no signs of wear and in their original packaging.
International Returns
As we serve customers worldwide (excluding some remote areas in Asia), international returns follow the same process. Customers are responsible for any customs duties or international shipping costs associated with returns.
Need Assistance?
Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges:
Email: [email protected]
Response Time: Within 24 hours during business days
Business Address: 644 Bassell Avenue, STRONG CITY, US 66869
We appreciate your trust in Clarks Store and are committed to ensuring your complete satisfaction with our premium footwear collection.